Owner and Landlord FAQ
Terms and Pricing
Listing a Property
- How do I film a video walkthrough of my property?
- Can I upload my own media?
- Free letting platform (Find out more)
- How do I relist my property?
- How big does a room have to be in order to be classified as a bedroom? – Minimum Room Size Requirements
- How can I make my listing more attractive?
PropertyLoop Media Package
- Prepare your property for the media shoot
- How does the media appointment work?
- How do I re-book a new media appointment?
- What does the property media package include?
- How effective are virtual viewings?
- Will the property media shoot be contact-free?
Offers
- How does the holding deposit work?
- What is an offer without deposit?
- What is an offer with deposit?
- Accepting multiple offers
- Can I cancel my offer?
- What happens when I reject an offer?
Screening Renters
Contacting Renters
- Can I communicate with a landlord outside the platform?
- What should I do if a renter asks me for personal or account information?
- Why can't I exchange personal information with renters?
- Can I communicate with a renter outside the platform?
- Why do I only have 24 hours to respond to an offer?
- Why was my message removed or reported?
Tenancy
- What is a gas supply?
- How long do I have to decide whether I’d like to renew the tenancy?
- How do maintenance requests work?
- How do I access maintenance requests?
- What is a Deposit Replacement Scheme (DRS)?
- How does the Deposit Protection Scheme work?