Owner and Landlord FAQ
Terms and Pricing
Listing a Property
- How do I film a video walkthrough of my property?
- Free letting platform (Find out more)
- How big does a room have to be in order to be classified as a bedroom? – Minimum Room Size Requirements
- How can I make my listing more attractive?
- How do I list a property?
- Can I edit my listing after I post?
PropertyLoop Media Package
- Why should I book a PropertyLoop Media Package?
- Prepare your property for the media shoot
- How does the media appointment work?
- How do I re-book a new media appointment?
- PropertyLoop Media Packages
- How effective are virtual viewings?
Offers
- How does the holding deposit work?
- What is an offer without deposit?
- What is an offer with deposit?
- Accepting multiple offers
- Can I cancel my offer?
- What happens when I reject an offer?
Screening Renters
Contacting Renters
- Can I communicate with a landlord outside the platform?
- What should I do if a renter asks me for personal or account information?
- Why can't I exchange personal information with renters?
- Can I communicate with a renter outside the platform?
- Why do I only have 24 hours to respond to an offer?
- Why was my message removed or reported?
Tenancy
- How do I submit a maintenance request?
- How do I order new lettings documents and certificates?
- Do I need to renew my EPC if I don't plan on letting to new tenants?
- Can I upload my own documents instead of ordering through PropertyLoop?
- How do I make changes to a tenancy?
- Is it possible to have multiple tenancies?