How do I submit a maintenance request? 07 December 2021 07:56 Updated Currently, only tenants are able to report a maintenance issue. To submit a maintenance request, tenants must: Sign into their PropertyLoop account Visit their Tenancy dashboard and navigate to their current tenancy Click Submit maintenance request. Tenants will then be redirected to our FixFlo site, where they can report and describe the maintenance issue. Once a maintenance request is submitted by your tenants, you'll receive a notification via SMS and Email. Related articles How do I order new lettings documents and certificates? How do I submit a maintenance request? Is it possible to have multiple tenancies? How does the offer process work? Do I need to renew my EPC if I don't plan on letting to new tenants?