We understand not having a tenancy pan out is disappointing, and can result in missed opportunities while your home was taken off the market. If a prospective tenant has paid the holding deposit but backs out before the tenancy is finalised, some or all of the holding deposit will be paid to you as compensation for your lost time and effort. However, we do everything we can during the offer process to make sure this doesn't happen.
Renters are able to view properties immersively and communicate with owners, such as yourself, directly so they know exactly what they're getting into. They only pay the holding deposit after the offer is accepted, so they have the time to carefully think about whether or not they'd like to commit and move forward. We also counsel tenants thoroughly throughout the offer process so they know exactly what they're doing or getting into. All of this helps PropertyLoop achieve more successful and happy tenancies.