PropertyLoop keeps personal contact information and addresses hidden until the tenancy begins in order to protect both parties from fraud, scams or phishing. At this stage, communicating through the platform makes it easier for us to protect your information and help investigate fraudulent activities.
Once the tenancy begins, you'll have access to your tenant's contact information if you require it. However, we encourage users to continue communicating through the platform for added security and streamlined communication since all of your messages will already be in one place. By keeping communications on the platform, your conversations will be recorded for future reference or disputes.